✅ If your fax does not deliver, you are refunded automatically. You do not need to email us, fill in a form, or ask. Our system issues the refund on its own as soon as the delivery attempt fails.
If the fax does not reach the recipient, you get your money back automatically. That includes every common reason a fax fails: the number turned out to be wrong or was not a fax line at all; the receiving machine was busy, switched off, or out of paper; the call was rejected or could not connect; the line was not answered; or something went wrong on our systems before the fax was sent.
If you paid but the fax was never attempted at all, for example because the uploaded file could not be retrieved, that is refunded automatically in the same way.
Our system detects the failed delivery and issues the refund to your original payment method without any action from you. You also receive an email explaining what went wrong. Refunds typically appear on your statement within 5 to 10 business days, which is your bank's processing time rather than ours.
The one case is a fax that was successfully delivered. If the receiving machine accepted the pages, the service you paid for was provided and no refund is due. Your confirmation email records the destination number, the page count, and the time of transmission.
Fax delivery depends on telephone networks and on the receiving machine, which are outside our control. While we make every reasonable effort to deliver each fax completely and clearly, we cannot guarantee that every page will be received in full or printed legibly, and a fax reported as delivered may occasionally arrive incomplete. The confirmation email shows the result reported by the receiving fax line. Our total responsibility for any fax is limited to the amount you paid for it. Please keep your original documents, and for anything time-sensitive, we kindly suggest confirming receipt with the recipient.
If a fax failed and you have not seen a refund after 10 business days, or if anything about a charge does not look right, email support@faxforadollar.com with the reference number from your confirmation email. We will reply within 1 business day.
Alpha Leonis Production Studio LLC
Email: support@faxforadollar.com
Website: faxforadollar.com